How many people can fit in the vehicle?
The capacities are the TOTAL for the vehicle, including children, so if you have 4 adults and 2 children, the total is 6 passengers.
I am going to Railay – how do I get there?
If your hotel is located at Railay West, select your destination as Aonang Beach. If your hotel is located at Railay East, select your destination as Ao Nammao. Our driver will drop you at the longtail boat ticket office, and you buy your tickets to Railay there.
The boats generally operate from 6am-9pm and leave when they have 8 passengers. The cost is 100 baht per person. After dark, and in certain weather conditions, the wait can be longer or you might have to charter your own boat with driver.
Will you show my name at the airport?
Yes, we will show your name on a sign as you exit arrivals.
Do I need to re-confirm my booking?
No, once you have the voucher, the booking is confirmed. If there are any issues, we will contact you either by email, phone or at the hotel.
Do you provide baby seats / boosters?
Yes, we can provide these free of charge on request. Note that we will always do our best to accommodate your requests, but at peak times, demand may out-strip availability.
Do I pay in full on arrival or can I pay for one trip at a time?
Either way is fine with us.
Does the driver speak English?
Our drivers speak very basic English. If you are having difficulties communicating, email or whatsapp us (many vehicles have free wifi).
Can I ask the driver to stop for shopping on the way from/to the airport?
You must inform us in advance of any stops you wish to make, as the drivers have full schedules and we must plan their day. Any extra charge will be advised in advance.
Where can I get a SIM card?
You will find many 7-11s, Family Marts and mobile shops in the main tourist areas, all of which sell SIM cards with data packages.
Do you offer car/minibus rental with driver?
Yes, please see http://www.phuketshuttle.com/homes/vehiclerental